Frequently Asked Questions
Is delivery free?
Yes, delivery is free to all mainland UK addresses - with the exception of the highlands of Scotland, where there is a surcharge dependent on the postal address. We can deliver to non-UK addresses but you will have to call us for a quote on the carriage.
How quick is delivery?
We aim to deliver all in-stock items in 1 to 10 working days. If there is a delay we will notify you as soon as possible.
We are currently experiencing a very high demand for garden furniture and because of this, we are unable to offer any updates to your order until the goods are with the delivery company, usually 10 working days after ordering.
All orders will be delivered in the stated lead times and please only contact us if there is an issue with your order.
Our delivery company will contact you to arrange a delivery date and time, standard deliveries are delivered Monday to Fridays only. To ensure the delivery team can contact you please add a mobile and landline number to your order. The standard delivery is a one-man delivery to the ground floor only. If you require a delivery to the room of your choice please select the Delivery Plus option in the checkout.
Our couriers aim to book in 1-3 days prior to delivery so you will always know when your goods will arrive. The delivery slots do depend on when the delivery company is in your area and most areas are serviced once a week. If the slot offered is not suitable the delivery company will contact you again with an alternative slot, usually within 7 days of the first slot.
If you have purchased garden furniture the standard delivery can arrive on a curbside pallet and the driver will not bring the furniture onto the property.
Where do you deliver?
All of our garden furniture can be delivered to mainland UK addresses. Delivery charges are free for England, Wales and Scottish lowlands. There is a surcharge for delivery to addresses outside these areas, and our sales office will be happy to quote for this depending on the postal address.
Please note deliveries to Scotland may take longer depending on the address and the product in question. Please do not hesitate to contact us for further information.
How are the products delivered?
Products are delivered by a third party carrier and delivery times are between 8 am and 6 pm on the specified day (you will be notified of the delivery date and where possible a time window for delivery or tracking details).
Please ensure someone is available to accept delivery of your products on the arranged day as failure to do this or the re-delivery may be chargeable depending on the item. Unfortunately, we are unable to give an exact time for delivery but can supply a tracking reference for most orders.
All our garden furniture will be delivered boxed and may require self-assembly. Deliveries are to the front door threshold or kerbside, depending on delivery access.
Do you use voucher codes?
Due to our products already being heavily discounted we do not offer any voucher codes. However, should you see a genuine like for like product offered at a cheaper price we will always look to price match.
What if something arrives damaged?
We live in the real world and understand that sometimes things may arrive damaged. If this is the case we would ask if the box is damaged on arrival or marked in any way then please sign for as damaged. We will then ask for an image to be sent showing the damage and where it is to the box and also the product when un packaged.
We will then process this and aim to get a replacement part out to solve the problem for next day delivery (When possible), or if the damage is beyond a repairable part/component we will either refund or replace your order.
Can I return products?
Of course. In the unlikely event, you are unhappy with a product, then you have 14 days to return it to us. The product must be re-boxed in the original packaging and get back to us in a re-saleable condition. All returned goods will be inspected and we reserve the right to charge for incomplete and/or damaged items.
We can arrange a collection for you via our Furniture delivery team at a cost of £49 which will be deducted from your refund, alternatively, you may organise to return the item yourself.